Leadership development dashboard

Discovery is a one-stop leadership development platform. It brings together learning paths, programs, toolkits, and resources that help leaders grow in their careers, from team managers to senior leadership. It supports about 8,000 leaders in a global Customer Service organization.

This case study covers the personalized dashboard I designed within it, where leaders track their own development.

For the dashboard, I led the user experience process end to end and owned the design direction. I defined the requirements through a concept assessment with the product manager and learning technologists, and scoped the design within system constraints so it stayed feasible and useful.

As an enterprise tool used across the organization, it had to meet accessibility requirements, and I accounted for accessibility throughout the design.

One place for a leader’s whole development picture.

Development happened in too many places.

Leadership development happened in many places: learning paths, individual programs, practical applications, toolkits, events, and classroom sessions.

Learning paths were connected to a separate learning management system (LMS), so leaders had to go there to check their progress. Events and classroom sessions were hard to keep track of individually. Leaders had no easy way to see where their career development hours were going.

Scattered activity. Each type of activity had to be tracked on its own.

Progress in another system. Learning-path progress lived in the LMS, so leaders had to leave the website to check it.

No view of their hours. Leaders couldn’t easily see or account for the time they spent on career development.

No clear next step. It was hard to tell what was done, what was in progress, and what to explore next.

From concept to a working prototype.

I also created product design standards to make the handoff between design and engineering clearer and more consistent, and documented the usability findings to guide conversations with stakeholders across design, product, and technology.

To boost engagement, I proposed adding badges and a leaderboard, drawing on a team workshop I ran on Duolingo’s gamification.

Both were outside the learning technologists’ scope. I focused the proposal on badges and paired it with a simple governance mechanism for awarding them, which made the case for including them.

Three views that answer three questions.

Where do I stand? What am I in the middle of? What should I explore next? I designed each part of the dashboard to answer one of them.

Responsibility beyond the mockup.

I built the front end myself using React and Bootstrap, working with Figma and AI coding tools (Cline, Kiro, and Claude Code). The build covered responsive behavior, accessibility requirements, and consistency with the existing website.

The AI coding tools are what let me build the dashboard front end myself, alongside the design work.

The dashboard used modular components, so new sections could be added without redesigning the whole page.

Validated before launch, adopted after it.

In usability testing with 8 participants, 80% completed their tasks, beating the 65% target, and average satisfaction was 4.33/5.

After launch in March 2025, the platform recorded 1,700+ visits.

Testing results describe performance in the study, and visits show adoption. Adoption and completion data after launch showed an increase in both.

Takeaways

This project brought together my UX practice and front-end development skills. I helped define the experience, evaluated it with users, and carried the design into working software. I shared what I learned through documentation and team discussions to inform future dashboard work.